Return policy

RETURNS

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Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund.

WARNING : No returns or refunds will be accepted for any item that has been personalized by the customer (length, added details, etc.). See Article L221-28 of the Consumer Code.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The customer (you) must notify the buyer within 14 days of receiving their order if they wish to return it and ship it within the following 14 days.

If the item is returned more than 14 days after the customer has notified the customer that they wish to return it, the refund will be refused and the items will be returned.

To complete your return, we require a receipt or proof of purchase (order confirmation email).

Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also inform you whether your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. The posting of a refund is often preceded by a processing delay.
If you have completed all these steps and you still have not received your refund, contact us at the following address: info@sydoux.com .

Exchanges (if applicable)
As the parts are in limited stock, we do not offer exchanges.

Shipping
To return your product, you must contact us at : info@sydoux.com

You are responsible for the return shipping costs. They are non-refundable.